Objectives

Responsible for the implementation, service, and support of the Chugach Electric infrastructure

Key Production Areas of Support:

Monitoring of the environment to include wireless, LAN, network storage, server, virtualization, and security

Support of the infrastructure to include wireless, LAN, network storage, server, virtualization, and security

Configuration of infrastructure to include wireless, LAN, network storage, server, virtualization, software, and security

Troubleshooting of the infrastructure to include wireless, LAN, network storage, server, virtualization, software, and security

Implementing, upgrading, and maintaining new hardware, software, and infrastructure in the environment

Responsibilities and Authorities

Performs Personally:

Implements technology solutions to meet business requirements

Collaborates with other teams to meet the needs of Chugach Electric

Responsible for the development of current state documentation and knowledge base for deployed technology solutions. Updates documents regularly, and maintains accurate documentation on system performance and operational activities

Escalates issues and/or problems to direct manager

Responds to tickets, service requests, and alerts from monitoring systems. Monitors work queue and takes appropriate action

Ensures availability and viability of deployed technologies through equipment lifecycle

Patches and updates infrastructure systems. Executes standard changes as managed by change control

Support, manage, and resolve major incident events

Maintains technical fluency and works to increase knowledge and skills

May be required to travel to support remote equipment or for training opportunities

Performs other job-related duties as assigned

Relationships

Internal

Manager, IS Operations

Reports to and receives directions from. Keeps manager informed of progress and problems and escalates to as needed

Under the direction of the manager, supports and maintains Chugach infrastructure

Project Manager, IS

Keeps Project Manager informed of progress, problems, and escalates to as needed

Programmers, Database Administrators, and Network Administrators

Provide technical direction regarding system configuration, connectivity, and support of infrastructure

Collaborate and provide expertise to improve efficiencies for new and existing system hardware and software platforms

Lead Support Specialist/PC Support Specialists

Provide technical direction and assistance

User Community

Provide direction and advise for infrastructure related issues and topics

Provide timely response and for infrastructure upgrades, troubleshooting, and support activities

External

Work with vendors and consultants as required to support Chugach Electric initiatives and infrastructure

Minimum Qualifications

B.S. degree in Computer Science, Management Information Services, or related field. Minimum of five years combined experience related to the duties and responsibilities specified to include administration of network, server, storage, and security infrastructure

-OR-

Current professional-level certification as network professional, systems engineer, storage administrator, virtualization, or information systems security. Minimum of seven years combined experience related to the duties and responsibilities specified to include administration of network, server, storage, and security infrastructure

-OR-

Minimum of ten years combined experience related to the duties and responsibilities specified to include administration of network, server, storage, and security infrastructure

Knowledge, Ability, and Skills

Strong knowledge of IT best practices in the following areas:

Local area networking

Wireless technologies and security

Server technologies, including operating systems and virtualization

Network storage technologies

Network security principles and technology

Must possess excellent verbal and written communication skills

Capable of working independently or in a team environment

Must have the ability to author and maintain infrastructure procedures and documentation

Detailed knowledge regarding core vendor strategies for IS infrastructure

The ability to develop effective working relationships at all organizational levels

Ability to work effectively with other teams and management

Strong attention to detail and analytical skills

Demonstrated long and short-range planning skills

Ability to organize multiple tasks, schedules and meet shifting priorities

Ability to identify and implement changes and improvements that accomplish long-range objectives

Proactive identification of ways to enhance or improve service delivery to end users and technology standards

Proficiency with Microsoft Office suite of products

Working Conditions

Standard office environment

This position is subject to call-out outside of normal working hours, with occasional weekend work

Periodic travel to service and support remote facilities

Periodic travel to attend technical conferences, seminar

Chugach Electric https://chugachelectric.applicantpro.com